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Terms and Conditions

Please read these terms of use carefully before using the Aesthetidocs website, mobile app, or online appointment booking platform (the site) – your use of the site is subject to these terms.

The site is operated by Aesthetidocs Limited (Aesthetidocs, we, our or us) of Lockview House, 49 Lockview Road, Belfast, Northern Ireland, BT9 5FJ.

By using our site, you confirm that you accept these terms and that you agree to comply with them. If you do not agree to them, you must not use our site.

Our site is a service operated by us to facilitate the arranging and managing of bookings with aesthetic treatment clinics. These terms only apply to the booking management process. You may be subject to additional terms and conditions with your treating clinic or practitioner which govern your relationship with them and any services they provide to you.

When you use our site, you will be providing us with personal data about you. You can see how we use personal data by going to our privacy policy www.aesthetidocs.com/privacy

Authorization to use the site

Subject to your compliance with these terms, you may access or use the site solely for the purpose of arranging, managing, and paying for bookings with clinics or practitioners offering aesthetic treatment services.

You must not access or use the site except as permitted by these terms. In particular, you must not and must not permit any other person to:

  • Pretend that you are, or that you represent, someone else, or impersonate any other individual or entity when using the site.
  • Resell, assign, transfer, distribute or provide others with access to the site or any of our materials.
  • Copy, modify, frame, repost, publicly perform or display, sell, reproduce, distribute, or create derivative works of the site.
  • Use the site to transmit, publish or communicate material that is defamatory, offensive, abusive, indecent, menacing or unwanted.
  • Use the site in any way that damages, interferes with or interrupts the availability of the site.
  • Introduce malicious programs into our hardware and software or our hardware, software and services which are integrated and operate together, including our networks, including viruses, worms, trojan horses and e-mail bombs.
  • Reveal your account password to others or allow others to use your account.
  • Use the site to carry out security breaches or disruptions of a network. Security breaches include accessing data where you are not the intended recipient or logging into a server or account that you are not expressly authorised to access or corrupting any data (including network sniffing/monitoring, pinged floods, packet spoofing, denial of service and forged routing information for malicious purposes).
  • Use any program/script/command, or send messages of any kind, with the intent to interfere with, or disable, any person’s use of the site.
  • Send any unsolicited messages through or to users of the site or to send any form of harassment via email, or any other form of messaging, whether through language, frequency, or size of messages or use the site in breach of any person’s privacy (such as by way of identity theft or “phishing”).

Any non-compliance by you with these terms shall give us the right to suspend provision of the site to you and access to your account, and to terminate our relationship with you without liability.

Reservation of rights

Aesthetidocs and its licensors each own and retain their respective rights in and to all logos, company names, marks, trademarks, copyrights, trade secrets, know-how, patents and patent applications that are used or embodied in or otherwise related to the site. Aesthetidocs grants no rights or licenses (implied, by estoppel, or otherwise) whatsoever to you under these terms.

Information provided to us

You are solely responsible for all data, information and other content, that you upload, post, or otherwise provide or store in connection with or relating to the site.

By providing us any information through the site, you grant Aesthetidocs a worldwide, non- exclusive, perpetual, irrevocable, royalty-free, fully paid, sublicensable and transferable license to use, modify, reproduce, distribute, display, publish and perform that information in connection with the site. Aesthetidocs may remove or disable any information provided by you at any time for any reason, or for no reason at all.

You agree that we may share any information provided by you with the treating clinic or practitioner with whom you are seeking to make or have made an appointment.

Your commitments

You represent and warrant to Aesthetidocs that your activity on the site does not and will not violate, infringe, or misappropriate any third party’s copyright, trademark, right of privacy or publicity, or other personal or proprietary right.

You represent and warrant that all information you provide to us through the site is complete, accurate and not misleading. You must ensure that you promptly provide us with any updates or changes to any information previously provided to us.

Disclaimer

THE SITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITH ALL ERRORS AND DEFECTS AND WITHOUT ANY WARRANTIES OF ANY KIND, AND AESTHETIDOCS EXPRESSLY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF ACCURACY, COMPLETENESS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, AND ANY REPRESENTATIONS OR WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. YOU ACKNOWLEDGE THAT AESTHETIDOCS DOES NOT WARRANT THAT YOUR ACCESS OR USE OR BOTH OF THE SITE AND ITS CONTENT WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR VIRUS-FREE, AND AESTHETIDOCS DOES NOT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SITE AND ITS CONTENT. NO INFORMATION, ADVICE OR SERVICES OBTAINED BY YOU FROM AESTHETIDOCS OR THROUGH THE SITE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE T&Cs AND YOU SHOULD NOT RELY ON THE SITE AND THE GENERAL CONTENT ALONE AS THE BASIS FOR ANY DECISIONS.

NOTHING ON THIS SITE CONSTITUTES MEDICAL ADVICE, AND YOU SHOULD ALWAYS SEEK ADVICE FROM A QUALIFIED MEDICAL PRACTITIONER AS APPROPRIATE.

Liability

AESTHETIDOCS WILL NOT BE LIABLE TO YOU FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS OR THE LIKE) ARISING OUT OF OR RELATING TO THIS SITE, INCLUDING WITHOUT LIMITATION, YOUR USE OR INABILITY TO USE THE SITE, SITE, MATCHING SERVICES, CONTENT, PROPRIETARY INFORMATION, OR ANY INTERRUPTION OR DISRUPTION OF SUCH USE, EVEN IF AESTHETIDOCS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE CAUSE OF ACTION (WHETHER IN CONTRACT, TORT, BREACH OF WARRANTY OR OTHERWISE). THE AGGREGATE LIABILITY OF AESTHETIDOCS WITH REGARD TO THESE TERMS WILL IN NO EVENT EXCEED £50.

Updates to the terms

Aesthetidocs reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the site, or any portion of the site, for any reason; (2) to modify or change the site, or any portion of the site, for any reason; and (3) to interrupt the operation of the site, or any portion of the site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

Aesthetidocs reserves the right, at its sole discretion, to change or modify portions of these terms at any time. Your continued use of the site after the date any such changes become effective constitutes your acceptance of the new or revised terms.

Jurisdiction

These terms shall be governed by and interpreted according to the law of Northern Ireland and all disputes arising under these terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the Northern Irish courts.

Dr Eve Skin - Terms and Conditions


1. Appointments and Cancellations


1.1 Appointments must be booked in advance and are subject to availability. You can be added to a waitlist and will be contacted should an appointment become available.


1.2 Clinic Cancellation and Refund Policy


Effective as of 04 September 2025

At our clinic, we value your time and ours. To provide the best service to all patients, we maintain a structured refund policy for cancellations. Please note that certain services require a deposit that may be the full cost of the service. The following terms apply to cancellations:


i - Cancellation within 72 hours (3 days) before your appointment

  • If you cancel more than 72 hours in advance, your deposit will be refunded in full.

ii - Cancellation within 48–72 hours (2–3 days) before your appointment

  • If you cancel between 48 hours and 72 hours prior to your appointment, 50 % of your deposit will be retained, and the remaining 50 % will be refunded.
  • This covers preparation costs and time reserved for your appointment.

iii - Cancellation within 24–48 hours (1–2 days) before your appointment

  • If you cancel between 24 hours and 48 hours prior to your appointment, the full deposit will be retained.
  • For services where the deposit equals the entire service cost, this means the service fee is non-refundable.

iv - Cancellation within 24 hours (less than 1 day) before your appointment

  • Cancellations made less than 24 hours before the scheduled appointment time will result in the deposit being non-refundable.
  • This includes any deposit that represents the full service cost.


1.2 No-shows

  • Failure to attend a scheduled appointment without prior notice is treated the same as a cancellation within 24 hours, and the deposit is non-refundable.


1.3 Rescheduling

  • We understand plans can change. If you reschedule more than 48 hours before your appointment, your deposit can be transferred to the new appointment.
  • Rescheduling within 48 hours may be treated as a cancellation and subject to the applicable retention fee.


By booking an appointment with us, you acknowledge and agree to this cancellation and refund policy. If you have any questions, please contact our administrative team for assistance.


1.4 Dr Eve Skin reserves the right to cancel or reschedule appointments due to unforeseen circumstances. Clients will be notified as soon as possible and offered an alternative appointment.



2. Treatment Courses


2.1 Treatment courses must be paid in full at the time of booking unless otherwise agreed. Deposit only required prior to appointment or a payment plan is in place.


2.2 Treatment courses are non-transferable and must be completed within the specified timeframe.


2.3 Unused treatments in a course cannot be exchanged for other services or products.



3. Payment, Deposits & Refunds


3.1 Deposits

  • A deposit is required when scheduling certain services. For some services, the deposit may equal the full cost.
  • Deposits secure your appointment time and allow us to allocate resources for your visit


3.2 A deposit may be required to secure an appointment for certain treatments. This deposit is non-refundable unless the appointment is cancelled with at least 24 hours' notice.


3.3 Refunds are not provided for completed treatments or partially used treatment courses unless there is a medical reason substantiated by a doctor’s note.



4. Treatment Suitability


4.1 Our practitioners will assess the suitability of treatments during the consultation. If a treatment is deemed unsuitable, we will provide an alternative recommendation or refund any payments made for the unsuitable treatment.


4.2 Clients must disclose all medical conditions, allergies, and medications during the consultation. Dr Eve Skin is not liable for any adverse reactions resulting from undisclosed information.



5. Commercial Products for Sale


5.1 All products for sale at Dr Eve Skin are subject to availability.


5.2 Products can be returned or exchanged within 14 days of purchase, provided they are unopened, unused, and in their original packaging. Proof of purchase is required.


5.3 Refunds for returned products will be processed within 14 days of receiving the returned product.



6. Liability


6.1 Dr Eve Skin practitioners are qualified and certified to perform treatments offered. 


6.2 Dr Eve Skin is not liable for any adverse outcomes resulting from treatments if clients fail to follow pre- and post-treatment instructions.


6.3 Liability for personal belongings is not accepted. Clients are advised to keep their belongings secure during appointments.



7. Complaints


7.1 We strive for customer satisfaction. If you are unhappy with any aspect of our service, please notify us immediately.


7.2 Complaints must be submitted in writing within 7 days of the incident. We will acknowledge receipt of your complaint within 3 business days and aim to resolve it within 14 business days.


7.3 If a resolution cannot be reached, we may refer the complaint to an independent mediator. Please see our complaints procedure for further details.



8. GDPR


8.1 Dr Eve Skin complies with the General Data Protection Regulation (GDPR).


8.2 We collect and process personal data to provide services, maintain records, and ensure compliance with legal obligations.


8.3 Clients have the right to access, rectify, or delete their personal data. Requests should be made in writing to our data protection officer at [contact@dreveskin.com].


8.4 Personal data is stored securely and will not be shared with third parties without explicit consent, except where required by law.


8.5 Our privacy policy provides detailed information on how we handle personal data and can be accessed on our website or upon request at the clinic.




For any queries regarding these terms and conditions, please contact us at: contact@dreveskin.com


By booking an appointment or purchasing products from Dr Eve Skin, you agree to these terms and conditions.